Return Policy

Return Policy

At Engine 34, we are committed to providing high-quality dog supplements that support the health and well-being of your furry friends. We understand that sometimes a product may not meet your expectations. Below is our return policy to ensure a smooth and hassle-free experience.

1. Return Period You may return any unopened and unused products within 30 days of purchase for a full refund. If you received a defective or damaged product, please contact us within 7 days of receipt for assistance.

2. Eligibility for Returns To be eligible for a return:

• The product must be unopened and in its original packaging.
• You must provide proof of purchase (receipt or order confirmation).
• Products marked as final sale cannot be returned.

3. How to Initiate a Return To initiate a return, please follow these steps:

1. Contact our customer service team at heroes@engine34.com 
2. Provide your order number and the reason for the return.
3. Our team will guide you through the return process and provide you with a return shipping label if applicable.

4. Refund Process Once we receive your returned item, we will inspect it and notify you of the status of your refund. If approved, your refund will be processed, and a credit will automatically be applied to your original method of payment within 5-7 business days.

5. Exchanges We do not offer direct exchanges. If you would like a different product, please return the original item for a refund and place a new order.

6. Return Shipping Costs Customers are responsible for return shipping costs unless the return is due to an error on our part (e.g., wrong item sent, defective product).